Operating Process Philosophy

  Operating Process Philosophy

Millpond assists its management teams in driving value creation by employing a defined operating process focused on accelerating the achievement of a strategic plan with key milestones. Millpond’s proven operating process is customized to fit the specific requirements of each Millpond portfolio company, but in all cases forms a foundation to optimize the creation of tangible value and offers many benefits with respect to portfolio company management, including the following:

  • Cultivates a more productive relationship with the portfolio company and provides the optimal balance between advising/guiding and management empowerment and accountability
  • Leads to an improved opportunity to, early in an investment’s life cycle, uncover organic and acquisitive growth opportunities, identify challenges and problems, and uncover personnel gaps and human resource areas for improvement
  • Enables Millpond to more effectively prioritize growth opportunities Creates a performance-oriented culture and balances long-term strategic direction (consistent with the investment thesis) with concise quarterly objectives
  • Provides Millpond with visibility to assist in expanding and diversifying the company’s product offerings and customer base
  • Gives management the operating processes and resources to aid in growing into a larger and more professional company, achieving productivity improvements, and reducing costs
  • Instills financial discipline with weekly and monthly metrics, monthly cash planning, monthly operating reviews, quarterly board meetings, and annual budget planning sessions




Millpond’s operating process enables clear, consistent, and effective communication between our management partners and Millpond, while fostering a culture of continuous improvement.

“Millpond has an appreciation for mission driven companies in the education and service industries. Their Principals were ideal to work with to further establish CPI as the leader in our market and execute our strategic growth initiatives.”

Tony Jace – CEO – Crisis Prevention Institute


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